Red Tex Incorporated will not accept any charge back or shortage or damage claims, unless approved by Red Tex management. Salespersons do not have the authority to approve of any charge backs. All charge backs must be approved by mail or fax from our office.
Red Tex does not accept any tables measurement. If there is a shortage, we need to be notified of the matter before cutting the fabric and we will measure the yardage on the rolls on a machine at our facility with tape and confirm the shortage, if it exists.
Any goods that are cut without the authorization of Red Tex will not be accepted.
Any return requests need to be authorized within 5 days from the date of receipt and Red Tex will issue an return of goods authorization form.